Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

We offer free standard shipping for orders over $100.

Shipping option	Estimated delivery time	Price
Standard (over $100)	2 to 8 business days	FREE
Standard (0kg-0.5kg)	2 to 8 business days	$10 AUD
Standard (0.5kg-3kg	2 to 8 business days	$15 AUD
Standard (3kg-5kg)	2 to 8 business days	$21 AUD
Standard (5kg-10kg)	2 to 8 business days	$40 AUD
Express (0kg-0.5kg)	1  to 4 business days	$15 AUD
Express (0.5kg-1kg)	1 to 4 business days	$17 AUD
Express (1kg-3kg)	1 to 4 business days	$21 AUD
Express (3kg-5kg)	1 to 4 business days	$28 AUD
Express (5kg-10kg)	1 to 4 business days	$50 AUD

In-store pickup

You can skip the shipping fees with free local pickup at our Dayboro store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am-4pm from Wednesday to Sunday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at sugarrushdayboro@outlook.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item aligns with our returns policy, and we will refund the full order or item amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sugarrushdayboro@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sugarrushdayboro@outlook.com or on our 'Contact Us' page.